Government IT White Papers and Strategy Reports

Papers provided by the Center for Digital Government, a national research and advisory institute on information technology policies and best practices in state and local government.

Your Journey, Your Way: Choices, Connections and a Guide to the Sweet Path in Government Portal Modernization - Part One Part One: A Journey with a Destination in Mind

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Renovation Nation: Improving Government Service Delivery in Smart and Sustainable Ways

Everything we need to know about making government service delivery better, particularly during tough economic times, we can learn from home improvement television.

No Time to Waste: Tools to Help Manage During Tough Times

The economic crisis is exerting tremendous pressure on state and local governments.

Keeping People Safe: How Integrated Security Networks are Making Communities Safer

Threats to personal safety and security, such as hurricanes, tornadoes, shooting sprees or terrorist activities, can have a disastrous impact. Communication during and after these threats is critical.

The Tide of Change Facing Social Service Delivery

More than ever before the realities of change are causing both policymakers and program administrators to ask what service delivery might look like if social services were restructured.

Real Life. Live.

Real life has become complicated again. The country has begun to work through a systemic credit crisis that is changing the way things work on Wall Street and Main Street - and under the capitol domes of government.

UC4SLG: Imagine the Impossible

Unified Communications (UC) is not about any single technology. It is not even about bringing together formerly discrete technologies and business processes to help people connect, communicate and collaborate.

Performance Matters

Toward Transparent, Accountable and Effective Delivery of Public Services

Important Enough To Be Historic

This white paper examines considering the future of online tax filing in the United States and United Kingdom.

Staking IT's Ground in the Funding Challenges Ahead

This paper examines the key characteristics and challenges of the current environment, addresses perennial questions about the authority to act differently, and details how once novel or alternative funding approaches have become proven parts of the mainstream.

No Time for a Punch Clock: Managing the People Who do the Public's Business

The time has come for organizations to put away the historical prejudices and misconceptions about how employee work records are kept and used, and understand that all employees can benefit from management systems that are designed to meet their needs and accurately reflect their contributions.

Globally Sustainable Ideas for Public Sector Technology Departments

There may be no single, simple answer to the complex issue of climate change. Yet there are simple steps that the public sector IT community can take in responding to renewed concerns about environmental sustainability while institutionalizing greater efficiencies into its operations.

Open Source in Justice and Public Safety

Collaboration across the criminal justice and public safety networks is essential given the heightened state of security worldwide.

This Old Portal: Good Bones, Great Possibilities

"It's got good bones but the years have caught up with it. There's a lot to work with here, so let's get started." Such is the commentary that begins each episode of the popular long-running public television series "This Old House." Much the same could be said of public sector portals, many of them developed a decade ago at the beginning of the e-government (or government improvement) movement.

Identity and Access Management (IAM): Coming of Age

In order to do the public's business and trustworthy transactions of all shapes and sizes, governments need to know the answer to a central question: "Who are you?"

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Government IT White Papers and Strategy Reports

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