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Enhancing the Citizen Experience: Improving Governments' Online Services in a 'Do-It-Yourself' Digital Age

Tealeaf
This paper focuses on how early online self-service adopters among public agencies have improved their own performance and the citizen experience with their services by seeing inside the transaction, from beginning to end.


 


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    Warning to Vendors

    Vendors charging high maintenance fees are put on notice to cut their rates by Steve Emanuel, CIO of Montgomery County, Md.


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    Virtual Beverly Hills 1

    Spanning earthquakes to water meters, Beverly Hills rolled out an interactive and interoperable Web-based GIS portal for emergency operations and public information.


  • Virtual Beverly Hills 2
    Virtual Beverly Hills 2

    Virtual Beverly Hills was recently challenged when a crowd of more than 20,000 ran through town.


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