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Find Out How To:

• Evolve your technology organization's business model to be service & customer-centric rather than technology-centric
• Maximize business strategy alignment and IT budget effectiveness
• Stabilize and reduce complexity in your IT environment
• Optimize your assets now and into the future
• Build in flexibility to ensure you'll respond to changes quickly
• Identify redundancies
• Recognize & irradicate bottlenecks

Featured Speakers:

Ken Wendle
President Emeritus, itSM Forum USA
ITSM Solution Lead, HP

An acknowledged and respected leader in the adoption and growth of the IT Infrastructure Library (ITIL®) and ITSM Best Practices in the U.S.A.

Widely recognized as a "co-founder" of the IT Service Management Forum USA (itSMF USA)
President in 2004
President Emeritus in 2005
Chair of the Advisory Board
Ken was recently elected as a member of the itSMF International board

Paul Taylor
Chief Strategy Officer
Center for Digital Government

Don Pearson - Moderator
Publisher, Government Technology Magazine
Sr. Fellow, Center for Digital Government

itSM Forum Background
The Information Technology Service Management Forum (itSMF) is a global organization consisting of more than 12,000 corporate and government members (25,000 individual members) responsible for advancing IT best practices through the utilization of the IT Infrastructure Library (ITIL®).

Attend Webinar