In San Francisco, Accenture recently hosted the last of its three town hall meetings gauging citizen views on health-care challenges and solutions in partnership with the Council for Excellence in Government. The other two meetings occurred in Miami and Detroit. As health-care costs and the number of uninsured citizens climb, some form of government-supported universal health coverage is becoming more likely in the United States, according to panelists at the San Francisco meeting.

Universal health coverage could make a national electronic medical record (EMR) infrastructure critical to managing such a massive, complex health-care system. A national move to EMRs would create new business opportunities for the IT industry. These gatherings allowed Accenture to test the waters of citizen receptivity to a national EMR system. Meeting attendees have been surprisingly open to the EMR idea, said Ken Dineen, global managing director of Accenture's health industry practice. The company's polling data showed 79 percent support for EMR among Miami citizens, 59 percent in Detroit and 74 percent in San Francisco. Privacy and security concerns about such a system fuel the usual objections.

EMR advocates insist the common practice of transferring handwritten medical records between medical establishments is arcane. Dr. Paul Volberding, chief of medical service for the San Francisco Veterans Affairs Medical Center, expressed that view on the event's panel.

"Can you imagine going to your bank and having them write out your account, keeping track of it by pen and paper, and then you go to another bank and they don't have that record? We wouldn't tolerate it, so why do we tolerate it in a health-care system that doesn't have the most basic thing, which is a national electronic medical records system?" Volberding said.

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Andy Opsahl  | 

Andy Opsahl is a former staff writer and features editor for Government Technology magazine.