Papers

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  Shared Services: Leveraging a more effective and efficient delivery model in state and local government

  By the Center for Digital Government
  
  This issue brief will discuss why a shared services model is key to an efficiently run government, offer successful strategies to manage and monitor this type of model, and provide steps on getting started.

  
  


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  Economic Game Changer: Powering the Next Generation Government

  By the Center for Digital Government
  
  Download this white paper to find out how realizing technology’s total economic impact can help governments develop a game-changing economic strategy to better quality of life for constituents and improve communities.

  
  


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  Shared Services Today: An Integrated Path to the Cloud

  By the Center for Digital Government
  
  Read this white paper to find out the four pillars you need to know to help build a shared services framework and start your agency on a path to finding money-saving economies of scale and offering new services.

  
  


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  Real Value from the Cloud: Moving beyond personal productivity

  By the Center for Digital Government
  
  Read this white paper to find out the next class of cloud solutions that holds great promise for government.

  
  


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  Abandoning the High Cost of Traditional Enterprise Content Management (ECM)

  By the Center for Digital Government
  
  Read this issue brief to learn how modern enterprise content management can integrate seamlessly, introduce transparency and help enhance your agency’s agility and productivity.

  
  

Contributed Solutions

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  Managed Network Services for State Government Agencies

  This white paper presents an overview of Hughes’ new Converged Broadband Architecture (CBA) with patent pending ActiveQoSTM technology which overcomes the inherent performance challenges associated with running your data, voice and video applications over a broadband network. CBA represents a truly new networking paradigm by providing even faster performance than MPLS, over affordable broadband for the distributed government network.

  
  


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  Asset Management for Local Government

  When individual departments use separate systems to manage their own assets, the result can be a complex, multi-layered enterprise. Local governments need to look at enterprise solutions that allow them to take an enterprise asset management approach to maintain their assets, deliver services and improve performance of the government as a whole.

  
  


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  Open Government Analyst Briefing

  Check out the newly released open government analyst briefing by the Government Business Council, the research arm of Government Executive magazine, and OpenText . The report includes a high-level overview of the current state of open government, what it means, and how it can improve operations. Government employees share how they’ve improved internal processes and public services.

  
  


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  The Mobility Advantage: Reduce cost, generate revenue and increase operational efficiency

  This white paper will explore how mobility can help state and local government agencies contain costs and increase revenue by eliminating the hidden inefficiencies and opportunities for error in today’s business processes, enabling dramatic increases in productivity, data accuracy and revenues- without impacting quality of services.

  
  


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  State and Local Government Data Management Challenges

  Government Technology recently surveyed state and local government leaders on their challenges around data storage. Read this executive summary to see how prepared government agencies feel they are in combating complex data management and rising costs – and the projects and plans they have for the future.

  
  

Case Studies

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  Pioneer State Leads Again with Cloud Adoption

  In this case study, learn about cloud-based collaboration tools, Google Apps for Government, and their unexpected benefits for the 10,000-member workforce of the state of Wyoming.

  
  


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  Engaging the Public Online

  In this case study, read about how the Colorado Department of Labor and Employment uses powerful Web tools from Adobe to enhance its online portal, e-Colorado.org.

  
  


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  Laptops Help Detectives Solve Cases Faster

  Cost-effective, durable laptops help Sheriff’s Office detectives solve cases faster.

  
  


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  Laptops Help Libraries Meet the Needs of the Public

  Technologies fueling the new American library.

  
  


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  Expanding Mobility

  The County of San Diego improves its mobile work force with persistent connectivity.

  
  

How To Guides

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  Creating Your Smart Grid: A How-To Guide

  The smart grid promises to bring unprecedented opportunities for both utilities and consumers, improving safety, reliability, efficiency and security. The latest communications technologies will greatly improve awareness of grid conditions – in real time – for better control, management and decision-making.

  
  


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  Cyber-Security Essentials for State and Local Government

  A government executive’s guide to cyber-security policy and governance, operational best practices and planning for the worst case.

  
  


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  A How-To Guide for Creating Open Government

  Harnessing technology to forge a new partnership between government and citizens.

  
  


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  A How-to Guide for LTE in Public Safety

  Preparing for the Approaching Revolution in Public Safety Communications

  
  


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  A How-to Guide for Understanding and Obtaining ARRA Funds

  Navigating the process and securing your government's share of billions in economic stimulus funds.

  
  

Digital Communities

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  Document Driven Process Automation and Human Services

  By the Center for Digital Government
  
  Read this Center for Digital Government issue to find out how document-driven process automation can drastically accelerate workflow in state and local government human services agencies.

  
  


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  Special Report: Cloud Computing

  Cloud computing best practices from state and local government. Learn everything from cloud basics, delivery, trends and how to succeed.

  
  


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  CIOs Redefine Local Government and Industry Relations

  Based off of discussions of the Digital Communities Large Jurisdiction Chief Information Officer (CIO) Working Group, this white paper aims to answer the question, "In today's economic, political and business environment, what constitutes a successful relationship between government and industry?" Cause for Optimism identifies and clarifies the issues that separate government and industry, and begins to find an answer to the question necessary for both to enjoy a successful and prosperous future.

  
  


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  Special Report: A Guide to Mobility in Government

  By the Center for Digital Government in cooperation with Public CIO magazine
  
  Download this report to explore the trend of mobility in government and read several real-life examples of the public sector leveraging mobility to improve operations.

  
  


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  The Best Practices Guide for Local Government

  The inaugural Cities and Counties Best Practice Guide was created in direct response to the interest in collaboration and desire by the local government community to share best practices with each other, and find out how others are coping and overcoming the recent seismic shifts in the economy. Local government best practices are highlighted throughout seven major categories of service delivery, that will open the door to collaboration and spur innovation throughout the country.

  
  

Books

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  Extreme Government Makeover

  The house of government is broken, and it needs a serious makeover from top to bottom. In his latest book, management expert Ken Miller discusses how the processes of state and local government became so complicated and inefficient – and how to start cleaning up the mess. This book reveals the tips, strategies and hiding-in-plain-sight secrets for making government work better.

  
  


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  We Don't Make Widgets

  Written for middle- and senior-level managers in state, city and county government, We Don’t Make Widgets: Overcoming the Myths That Keep Government from Radically Improving explodes the myths that prevent dramatic improvement in government operations. If you’re interested in a new way of thinking about what you do, who you do it for and why you do it, this book — part of the Governing Management Series — is for you. Read it and manage with the best!

  
  


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  Measuring Up 2.0

  Now available: a new, updated edition of the book that started it all — in government, anyway. Nearly a decade ago, the first edition of Measuring Up took an irreverent, entertaining approach to introducing public managers to a management tool with staying power: performance measurement. The new edition provides the same clear introduction to linking resources and results, while showing how managers, executives and policymakers at every level of government are putting the techniques to use to improve services across the board.

  
  


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  Good Press, Bad Press, De-Pressed

  The latest book in the Governing Management Series is a roadmap for public officials who want to do a better job of dealing with the media in all its forms, from getting the word out when good things happen to avoiding becoming media roadkill when something bad happens. Author Jonathan Walters is in a unique position to help public officials understand how the press works and how to cope with it: In addition to being a veteran journalist, he is also a public official. And he brings the same irreverent approach to De-Pressed that made his Measuring Up books best-sellers.