This is the nation’s original and only sustained assessment of state use of information and communications technology (ICT). This best practice guide reflects the thorough evaluation and analysis of the 2014 submissions. It is intended to inform and assist states as they submit their 2016 surveys and prepare for the 2016 election cycle by highlighting some of the best examples of how effective and efficient ICT is in helping to improve public service.
The best practices included in this report are examples of tools, systems, implementations and policies that the CDG believes can serve as useful comparisons for states. They are drawn from all survey categories. This insight into what others are doing helps states seeking to improve their service delivery and overall use of ICT benefit from the lessons learned by their peers. By building on what has been proven to work, states can accelerate their progress and invest both time and money wisely.