September 1, 2012 Sponsored by Motorola
When you need to know something but don’t know where to find it, who do you call? In Calgary, you can call 3-1-1. The first service of its kind in Canada, Calgary’s innovative 3-1-1 system utilizes a unique Customer Service Request platform to improve first-call resolution and get callers the information they need faster than ever. This case study looks at Calgary’s 3-1-1 system and examines the benefits of such a forward-thinking public service.