Colorado Springs implements Quest Foglight to monitor its many applications and solve problems more efficiently.
In the last three years, Colorado Springs, Colo., has seen a reduction in staff, including in its IT Department. Like other departments in the city, the IT staff is expected to maintain the same service levels as before. The IT Department spent a lot of its time reacting to performance problems with applications that are essential to city business. If a user reported an application outage, IT staff would drop all other work to solve the problem, which could be a lengthy process. In order
to continue providing a high level of services to city agencies, the IT Department began looking for solutions to help it manage these issues with automated tools.
Colorado Springs began using Foglight for SQL Server from Quest Software in 2007, and in 2010, the city implemented Quest’s Foglight suite as its application performance monitoring solution for PeopleSoft. Foglight provides the IT Department real-time visibility into its entire system — database servers, application servers and process schedule servers — to quickly find and resolve problems efficiently.
“Prior to Foglight, it was pretty much us guessing as to what the cause was when an event occurred,” said Curlie Matthews, CIO of Colorado Springs. “With Foglight, we can look at the logs and determine exactly when an incident occurred and then work from there to resolve the issue.”