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Saving Money by Saving Time
January 27, 2006 Sponsored by Gateway
Standardization saves money. That is the lesson Michael Crumpton, assistant IT director for Galveston County, Texas, learned when the county switched all its systems to Gateway desktops in 2004.
Getting Consistent
When Crumpton began working for the county, its technology landscape was a mess of young and old brand-name PCs and generic "white boxes" with no services attached.
"We had a hodgepodge of computers that were different manufacturers, different platforms, different levels of processing -- even different operating system levels," Crumpton said.
To deal with computer problems in county departments, the IT Department's Help Desk and Desktop Support technicians had to walk employees through a series of questions to determine which operating system and computing platform they were using. This meant Crumpton's staff, which supports more than 700 PCs used by approximately 1,200 users, needed knowledge of the numerous hardware and software combinations in use.
Standardizing on Gateway E-4300 enterprise platform desktops, with Intel
Getting Consistent
When Crumpton began working for the county, its technology landscape was a mess of young and old brand-name PCs and generic "white boxes" with no services attached.
"We had a hodgepodge of computers that were different manufacturers, different platforms, different levels of processing -- even different operating system levels," Crumpton said.
To deal with computer problems in county departments, the IT Department's Help Desk and Desktop Support technicians had to walk employees through a series of questions to determine which operating system and computing platform they were using. This meant Crumpton's staff, which supports more than 700 PCs used by approximately 1,200 users, needed knowledge of the numerous hardware and software combinations in use.
Standardizing on Gateway E-4300 enterprise platform desktops, with Intel
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