Digital States Survey: Best Practice Guide

This Center for Digital Government “best practice guide” reflects the thorough evaluation and analysis of the 2012 Digital States Survey submissions. It is intended to inform and assist states as they submit their 2014 surveys and prepare for the 2014 election cycle by highlighting some of the best examples of how effective and efficient ICT is helping to improve public service.


MarkLogic Helps Fairfax County Residents Become More Civic-minded

Fairfax County, Virginia is one of the largest counties in the nation, with more than one million residents and a budget larger than that of four states combined. The Fairfax County Department of Information Technology (DIT) uses modern information technologies to improve citizen access to government information and services, including a wide variety of mapping data from the county’s geographic information system (GIS). The DIT’s goal is to provide the community with convenient access to app

Fairfax Increases Its Ability to Promote Open Government While Reducing Cost

Fairfax County, Virginia is modernizing with next-generation technology. It is increasing efficiency in its public services, promoting open government, and streamlining operations - all by using MarkLogic’s Enterprise NoSQL database.

Beyond Relational: Reimagine Your Data with Enterprise NoSQL

A paradigm shift in database technology is occurring in which organizations are rethinking what they can do with their most important asset: data. MarkLogic is at the forefront of this shift, having the only NoSQL database that is truly enterprise ready.

Are You Prepared for a Social Media Lawsuit?

As social media usage gains momentum in government, so too does the risk factor involved with public records documentation. The costs of a legal case in terms of fees, labor, time and financial liability can be disastrous for any city. Download this case study to find out how the Spokane, Wash., Parks Department protected itself – and how you can too.

Meeting the Communication Demands of Constituents

Public preferences for communicating with a contact center are changing. During this webinar we discuss the importance of meeting public communication preferences and hear from a Canadian organization who embraces multi-channel communications.

How the Cloud Beats Premise in Cost with Lower TCO

As government organizations continue to struggle with limited budgets, the cloud is providing less-expensive technology options. Hear how the State of Georgia is enjoying the latest cloud technologies while taking advantage lower operating costs.

Disaster Recovery Enabled through the Cloud

Disasters come in many shapes and sizes and can completely shut down your contact center operations. Learn how United Way and 2-1-1 Connecticut have built a system to continue providing services to their public even in the face of disaster.

Why Archiving Makes Sense

This valuable resource from Osterman Research includes analysis and results from a survey of IT professionals regarding their backup and archiving strategies. You’ll also learn how archiving can be used to protect you from legal and regulatory requirements.

Exchange to Office 365 Archiving Considerations

This white paper details five considerations to keep in mind when deciding to migrate a message archive from Microsoft Exchange to Office 365. Author Brien Posey is a 13-time Microsoft Most Valuable Professionals (MVP).

Managing the Cost of Government New Tools for the New Normal

Governing’s 2014 Cost of Government Summit convened leaders to discuss the fiscal challenges they face, their biggest cost drivers, the threats they see on the horizon and their potential solutions. Download this guide to find out more.
Pull up to display more papers!