As social media usage gains momentum in government, so too does the risk factor involved with public records documentation. The costs of a legal case in terms of fees, labor, time and financial liability can be disastrous for any city. Download this case study to find out how the Spokane, Wash., Parks Department protected itself – and how you can too.
Public preferences for communicating with a contact center are changing. During this webinar we discuss the importance of meeting public communication preferences and hear from a Canadian organization who embraces multi-channel communications.
As government organizations continue to struggle with limited budgets, the cloud is providing less-expensive technology options. Hear how the State of Georgia is enjoying the latest cloud technologies while taking advantage lower operating costs.
Disasters come in many shapes and sizes and can completely shut down your contact center operations. Learn how United Way and 2-1-1 Connecticut have built a system to continue providing services to their public even in the face of disaster.
This valuable resource from Osterman Research includes analysis and results from a survey of IT professionals regarding their backup and archiving strategies. You’ll also learn how archiving can be used to protect you from legal and regulatory requirements.
This white paper details five considerations to keep in mind when deciding to migrate a message archive from Microsoft Exchange to Office 365. Author Brien Posey is a 13-time Microsoft Most Valuable Professionals (MVP).
Governing’s 2014 Cost of Government Summit convened leaders to discuss the fiscal challenges they face, their biggest cost drivers, the threats they see on the horizon and their potential solutions. Download this guide to find out more.
A recent CDG survey found that while 45 percent of respondents said network security was the No.1 most important issue to their IT organization, 25 percent said they were either very unprepared or didn't know if they were prepared to shield themselves from advanced persistent threats and zero-day attacks. Download this issue brief to find out how a modern security architecture with network virtualization can protect your agency.
As a part of the Intel® Security product offering, McAfee® Enterprise Security Manager and McAfee Threat Intelligence Exchange work together to provide organizations with exactly what they need to fight advanced threats. You get the situational awareness, actionable intelligence, and instantaneous speed to immediately identify, respond to, and proactively neutralize threats in just milliseconds.