Government Technology

Document Driven Process Automation and Human Services


By the Center for Digital Government

Every day of the work week, thousands of documents stream through the human services offices of states, cities and counties — more than a million pages per year in some places. Each sheet of paper must be processed, usually in conjunction with other pages. Budget-strapped agencies no longer have the time or the personnel to handle massive amounts of paper with manual processes. This Center for Digital Government issue brief discusses how document-driven process automation converts paper files into computer files, making them accessible to any human services employee – transforming and accelerating workflow in ways unimaginable in manual paper-processing environments.
 

 



Government Technology
Public CIO
Emergency Management
Digital Communities