By the Center for Digital Government
One of the primary responsibilities of local governments – to oversee planning and assets that are fundamental to a region’s functioning and development – can be complicated and time consuming due to extensive record keeping and maintenance, and a need for sizable information repositories to be available for numerous users over long periods of time. These processes have historically been done with hard copy documentation, demanding time, cost and effort to maintain. This Center for Digital Government issue brief discusses how an enterprise content management (ECM) strategy allows governments to connect documents, data systems and process automation for asset management, GIS and planning activities that create and maintain their communities. An ECM strategy across governmental departments and processes is the key to impactful change in local government operations.