New digital technologies and rising constituent expectations are transforming government today and the impact is being felt at all levels from the largest state agencies and departments to the smallest municipalities. Digital modernization is an important way for agencies to attract entrepreneurs and help current businesses expand. Because modernization consists of so many moving parts, planning and implementation can be difficult for resource-strained IT staffs. What’s needed is a strategic plan to guide government leaders to determine what new technology best serves their overall service goals. Read this paper to learn about the key areas decision-makers should focus on to start developing strategic plans for modernization.