Modernizing the Government Contact Center: Three Practical Steps

Citizens today expect great customer service from commercial companies, as well as government. Citizens also want to communicate with government through the channels they find most convenient. Contact center modernization is therefore a priority for many government agencies. How can an agency overcome typical obstacles to contact center modernization and give citizens what they want? Learn how a mid-west Bureau of Motor Vehicles modernized its contact center and reduced costs, increased employee engagement and boosted customer satisfaction.