Government Technology

Shared Services: Leveraging a more effective and efficient delivery model in state and local government

By the Center for Digital Government

A new model for delivering state and local government IT services is emerging and is allowing government to make the most efficient use of existing assets and investments so it can effectively serve employees and constituents. This issue brief will discuss why this shared services model is key to an efficiently run government, offer successful strategies to manage and monitor this type of model, and provide steps on getting started.