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By the Center for Digital Government
Shared services offer money-saving economies of scale for governments at all levels and opportunities for rolling out new services more quickly to clients. These benefits are becoming more important than ever in the midst of policy and financial uncertainties. Unfortunately, shared services face a number of stumbling blocks that get in the way to wider adoption rates. But maturing best practices have emerged to help agencies implement shared services right — the first time. At the top of the list is the adoption of an integrated approach that incorporates four critical areas of governance, communications, program management and technology. This Center for Digital Government white paper provides details about each of the key components of a shared services transition, with critical guidance in each area. Together, these four pillars provide a framework for enabling organizations to map their own road to shared services.
