The New Government Portal

Are you custom developing every online form for each transaction on your agency website? While this used to be the only choice for government agencies that wanted to offer something new on their website, the reality is that it takes forever; it’s hard to integrate and it’s difficult to maintain. Integrating an enterprise content management (ECM) system powers up the portal, allowing agencies to create electronic forms without custom code, define workflows for document routing and archiving, and deliver automatic status updates and reminders to citizens who have filled out forms or other information on the website. Read this issue brief to find out how to better serve citizens and improve your agency’s efficiency with an ECM-enhanced portal.