Citizens want the same 24/7 seamless experiences from government that they get from private sector companies such as Amazon and Apple. However, government agencies can face unique obstacles and pressures. Still, there are steps agencies can take to modernize and offer the convenient interactions their constituents expect. Download this paper to learn how cloud-based contact centers can help improve communication with citizens.
With Teradata big data and analytics solutions you can collect, unify, and analyze all your data - including text and documents - to identify potential or emerging threats to public safety. By leveraging discovery analytics, data science is embedded into your investigative approach - allowing you to reduce mountains of text into a few documents and individuals that matter most. The goal is to triage all available document data down to a workable, manageable size for analysts.
State and local governments are inundated with alerts about security vulnerabilities but often don’t have a way to track or assign incidents to the appropriate asset owners, increasing the chance that alerts go unaddressed. To accelerate resolution time and enhance decision-making, they need a clear, orderly incident response plan. Read this paper to learn about the three pillars of successful security response.
Read this Q&A with Tony Encinias, Vice President of Public Sector Strategy for ViON and former CIO of Pennsylvania, to learn how cyber analytics delivered as a service can help cost-effectively secure government networks.
In this whitepaper, Granicus addresses how to evaluate technology to get the greatest return for your organization while considering your budget, citizen satisfaction, operations and furthering economic development.