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By the Center for Digital Government
Government technology is undergoing a revolution. In the past, the IT system has always been at the center, but this IT-system-as-the-center model is crumbling as legacy systems age, skilled workers retire and budgets are squeezed Governments are now shifting the focus to put the citizen at the center, which is changing the game in legacy system modernization and in the efficient delivery programs and services. This white paper discusses how – because of changes required in health care reform – health and human services are the early navigators in this new shift. By the end of the paper it will become clear how a holistic person-centered view of health and human services programs and systems with data-driven analytics drives improvements in quality, efficiency, productivity, cost and customer service.
