By adopting strategies and tactics more commonly found in the private sector, such as human-centered design and design thinking, government agencies are better meeting constituents’ expectations and improving their experiences. As technology evolves and more services move online, the concept of the "government experience" will continue to grow as a priority for public sector leaders. This eBook compiles Government Technology’s top government experience stories from 2018, dives deeper into how governments are improving citizen experiences and showcases examples of this in practice.