Contra Costa County, Calif., serves more than one million people spread over 800 square miles. Its antiquated call center technology made it difficult for county employees to manage incoming calls and respond to citizens effectively and efficiently using an omnichannel approach. To regain control over its call centers, make them more agile, provide better citizen services and reduce costs, the county turned to AT&T and inContact. Download this case study to learn how Contra Costa’s new cloud-based, geo-redundant solution has helped the county improve functionality for a more prosperous future.