Using Technology to Fight the Opioid Epidemic

Every day, ninety-one Americans die from opioid overdoses, with victims coming from all walks of life. Government at the state and local level are seeking ways to mitigate this crisis that is destroying families, burdening law enforcement agencies and impacting the lives of children abandoned by their addicted parents.

Although there is not one single solution to curb this problem, states are using technology solutions to bring assistance to those who need it the most. Health Resources in Action (HRIA) has partnered with Oracle to operate the Substance Abuse Information and Referral Helpline and website, providing information and referrals on substance abuse prevention and treatment resources in the state of Massachusetts. Powered by Oracle Service Cloud, this solution has handled over 23,000 calls and 147,000 web visits in 2017, providing personalized content and dynamic assessments.