National Governor's Association State Technology Inventory:

A Compendium of Innovative Technology Projects Designed to Improve Government Service Delivery and Reduce Costs.

by / April 30, 1995
May 95

State Project Description

Alaska Tracking System enables the Governor's
office to track appointments to boards and

Arizona Environmental Recycling Hotline provides
recycling information to citizens through a
toll-free telephone number.

Arkansas Department of Human Services developed
online system to improve Medicaid
processing. Health care providers file
Medicare forms electronically.

California Health and Welfare Agency developed a
system of kiosks. Users can gain information
on accessing state services, ranging from
ordering birth certificates to registering cars.

Colorado Department of Revenue developed kiosk
program. Provides 24 hour access to
government services and information on
recreation, law and business.

Delaware Division of Corporations developed
integrated imaging system to allow all
personnel to access corporate filings and
franchise tax requests directly from their

Florida Department of Revenue requires taxpayers
owing more than $50,000 to electronically
submit their tax payments and automatically
debits their bank accounts.

Florida Division of Worker's Compensation
implemented electronic reporting project.
Participating insurance companies transmit
the required information to the state over a
value added network.

Georgia Department of Administrative Services
developed satellite network and a two-way
virtual telecommunications network that will
consist of 200 distance-learning sites and 59
telemedicine hospitals/clinics.

Guam Government of Guam developed an
infrastructure information system using a
GIS designed to assist customers and
government agencies in improving the
permitting process.

Hawaii Developed online information network to
increase access to information from the
public and private sectors.

Illinois Department of Central Management Services
developed integrated imaging system in
which job applications and resumes are
scanned into a central system. State agencies
can then query the database by job type,
education, and job skills.

Indiana Developing a geographic information
application for enhancing economic
development. A road design and truck route
module allows planners to develop highway
routes in the most efficient manner while
ensuring that they are highly accessible to

Iowa Employment Services offers Iowa Employers
the opportunity to file tax reports for
unemployment insurance electronically.

Iowa Employment Services offers Iowa Employers
the opportunity to file crossmatch of
earnings reports for unemployment
insurance electronically.

Iowa Employment Services is utilizing imaging
technology for record retention and
automated workflow in the unemployment
insurance claims area.

Iowa Developed kiosk system to supply
information on jobs, recreation, state government, recycling, retirement, cars and
drivers, college aid and education, and civil

Iowa Using voice response technology and direct
deposit transfer of funds in the
unemployment insurance claims industry.

Iowa Office of the Governor developed fiber optic
communication network to control costs and
offer more effective and efficient services to
its citizens.

Iowa Developed a statewide interactive
telecommunications network. Provides voice,
video, and data services to schools, colleges
and universities, hospitals and physician
clinics, libraries, and state and federal

Kansas Governor's Office installed an image system
to better manage and respond to the 250
pieces of mail the Governor receives daily.

Kentucky Department of Information Systems
developed interactive video system. Initial
efforts involve the higher education
community focused on distance learning
with applications for elementary and
secondary education, health care, economic
development and other state agencies that
have a need for interactive video.

Kentucky Kentucky developed a system using artificial
intelligence technology to make the state's
bank examination process more efficient. The
system captures the skills of the best
examiners in a knowledge base and makes
their expertise available to all examiners.

Kentucky Developed a statewide videotext system for
disseminating information about the
activities of state agencies for access and
retrieval by citizens, government, business
and libraries.

Kentucky Department of Travel Development
developed an electronic billboard system to
provide information to tourists on lodging,
state attractions, and other travel data.

Louisiana Developed a telemedicine project designed to
provide medical care to remote sites using
telecommunications equipment.

Maryland Department of Budget and Fiscal Planning is
leading a statewide initiative to redesign the
state's financial management information

Maryland Department of Public Safety and Correctional
Services is constructing a central booking
facility to process all adults arrested in
Baltimore in a highly accurate and efficient

Maryland Office of the Comptroller is developing a
system that scans state income tax forms
into a computer and converts the
information to text.

Maryland Office of Planning, in cooperation with other
state agencies, is implementing a statewide
GIS strategy.

Maryland Implemented a EBT program in 1992. Food
stamps and cash benefits are transferred to
a recipients "smart card."

Massachusetts Executive Office for Administration and
Finance is leading the development of a
database system that integrates the state
data system, using storage and retrieval

Massachusetts Department of Revenue developed a
telephone voice response system to deliver
better child support information to its

Massachusetts Department of Environmental Protection
implemented an electronic reporting project
to streamline transporter compliance with
monthly operating reports.

Massachusetts Executive Office of Environmental Affairs
developed an integrated network to better
manage the state's natural resources.

Massachusetts Department of Revenue instituted an
electronic funds transfer pilot project in
1992. The project allows corporate tax
withholdings to be filed electronically with
the state.

Massachusetts Department of Social Services developed an
automated computer tracking system that
contains information on 5,000 children for
whom the state is seeking adoptive parents.
In the future, the state will use the system
to match children with prospective parents.

Massachusetts Department of Revenue developed an
automated system to enforce child support
obligations. The system automatically
garnishes wages, deducts funds from bank
accounts, and intercepts government

Michigan A new council has been created that will
distribute funds to schools to enhance
distance learning capabilities.

Michigan Michigan Administrative Information
Network will be an innovative financial
management system that will link
accounting, personnel, purchasing, contract
administration, inventory management and
other processes.

Michigan Michigan will initiate a cable access
programming channel to inform citizens
about the activities of state government.

Michigan In the process of selecting a vendor to
manage its process of acquiring, installing
and maintaining personal computers as well
as related software, peripherals, and

Michigan Has begun the process of consolidating its 19
state government voice and data networks
into one ubiquitous system.

Michigan In the process of rightsizing their 15 data
centers by consolidating 10 centers into two
centers and by outsourcing the remaining
five facilities.

Michigan A centralized system operated in
conjunction with the state travel bureau will
provide an 800 number service for
campground reservations.

Michigan Existing state hunting and fishing licensing
system is being replaced with a highly
automated system.

Michigan Department of Management and Budget
developed programs that will automate
eligibility and case management for all public
assistance cases.

Michigan Developing an electronic benefits capability
that will include WIC and other public
assistance benefits as well as the ability to
pay Medicaid providers.

Minnesota Created an online Children's Services Report
Card to improve state planning. The Report
Card measures how a community's children
are faring.

Mississippi Department of Human Services developed an
interactive instructional television program
aimed at reducing adult illiteracy.

Mississippi System being implemented statewide in
county health departments designed to
provide automation of certain clinic office
functions as well as to collect data.

Missouri Developing an Internet-accessible
multimedia system designed as a marketing
tool for the state's department of economic
development. Offers a desktop window to
Missouri's economic development

Montana Several state agencies, in cooperation with
Montana State University, worked together
to design a statewide drought monitoring
system incorporating a GIS.

Nebraska Boards and commissions system allows the
appointments officer and staff to record
boards and commissions information as well
as applicant and member information.

New Hampshire State Police are developing a digital
communication system designed to improve
law enforcement capabilities by allowing
vehicles to transmit data over the same lines
as voice information.

New Jersey Department of Corrections tele-response
services employ inmates at the Edna Mahan
Correctional Facility for Women to response
to telephone requests on behalf of the New
Jersey Division of Travel and Tourism.

New Jersey Department of Commerce and Economic
Development developed online database to
match vendors with buyers for contracting

New Jersey Developed a kiosk system designed to
provide citizens with job openings and
career information, training resources,
information on day-care providers and
information on Department of Labor

New Jersey Department of Environmental Protection and
Energy developed a GIS to help protect the
state's natural resources and public health.

New Jersey Department of Environmental Protection and
Energy and the Department of Law and
Public Safety, Division of Law are jointly
developing an imaging system to provide
ready access to documents pertinent to the
disposal of hazardous waste.

New Jersey Environmental Protection and the New
Jersey Aquarium produced an interactive
educational video game on water pollution.

New Jersey Developed a database of Right-to-Know
chemical inventory information that can be
quickly accessed by emergency responders,
government agencies and the public.

New Jersey A touch screen kiosk gives the public access
to current air quality information.

New Jersey Department of Health is taking existing
databases/forms collected during hospital
admission for the birth of a child and
combines them into one unified collection,
data entry and data transmission system.

New Jersey Developed a PC-based GIS to improve health
care delivery services.

New Jersey Developed an eligibility determination and
benefit issuance system using plastic access
cards and electronic benefit transfer

New Jersey Developed interactive videoconferencing
approach to delivering nutrition education to
recipients of food and nutrition programs.

New Jersey Department of Health and Assessment
Systems implemented an electronic testing
and licensing system which provides
immediate licensing capability.

New Jersey Department of Labor developed a resource
network to identify, market, and coordinate
programs available to employers, address
workforce concerns, and establish an early
alert system to identify employer human
resource needs.

New Jersey Department of Labor developed a PC-based
resume listing service.

New Jersey Department of Human Services is examining
present and emerging technologies as part of
an initiative to improve service delivery and
workforce productivity.

New Jersey Department of Human Services developed a
computerized hotline to give parents 24-
hour easy access to information on child
support cases.

New York Department of Labor developed a system
that provides information to the public,
including job openings and labor market
information using a touch-screen
multimedia PC.

New York Comptroller's Office developed a PC Bulletin
Board System to assist local governments in
improving their financial management

New York Center for Technology in Government is a
statewide initiative to improve government
operations and public services through
innovative applications of information

New York Division of Human Rights developed an
imaging/OCR system to scan case decisions
into a central data base.

North Carolina Developing the North Carolina Information
Highway - one of the world's fastest wide-
area, multi-media communication networks,
offering tremendous opportunity for
economic development.

North Dakota Department of Economic Development and
Finance implemented an electronic mail
communication system available to all
economic development professionals in
North Dakota.

North Dakota In partnership with the U.S. Department of
Agriculture, designed an advanced
agricultural weather information delivery

Oklahoma Department of Human Services designed a
satellite training network to provide live
interactive training to staff in their local

Oklahoma Forty state agencies are inputting claims into
the state's Integrated Central System on a
daily basis from their remote sites using PCs
and modems.

Oklahoma Department of Mental Health and Substance
Abuse Services uses a PC-based local
network to give users quick access to

Oklahoma Procuring an EBT system for Food Stamps
and AFDC payments.

Oregon Developed a computerized bidding process
through which electronic bulletin board
vendors can register, download RFPs, and
obtain information on past awards.

Oregon Department of Employment developing a
variety of interactive telecommunication
initiatives to allow state employees to work in
their homes.

Pennsylvania Department of Justice implemented a central
judicial automated repository involving the
networking of the state's 538 district courts
to a standardized judicial processing

Pennsylvania State Police Laboratory Division is
implementing a fully automated system to
better manage the 35,000 cases processed

Pennsylvania Initiated a project to allow industry to
submit their hazardous waste manifest data

Pennsylvania Bureau of Purchases developed a system to
automate state purchases and allow state
agencies to electronically submit their

Puerto Rico Planning Board developed a geographic
information system to provide better
planning information to state decision

Rhode Island Department of State Library Services
created the Library of Rhode Island to
provide online access to state, federal and
local government information.

South Carolina Department of Revenue led the
implementation of several nationwide
electronic filing programs for corporate and
individual state income tax returns.

South Carolina Department of Revenue began issuing
digitized driver's licenses at all 68 motor
vehicle branches.

South Carolina Department of Social Services developing an
electronic benefits transfer program using
online debit cards to replace food stamp

South Carolina Department of Social Services, in
partnership with eight other southeastern
states, developed a network to locate absent
parents in interstate child support cases.

South Carolina Developed system that allows state agencies
to share information and data electronically.

Tennessee Developed an automated system that allows
users to track and update licensee
information. Allows information to be cross-
referenced by subject areas to reveal
patterns of abuse.

Texas Developed a network of multimedia kiosks
that can access information about
government services in either English or

Texas Comptroller's Office developed a bulletin
board service to assist local governments in
managing computer data and accessing
financial information from the state.

Texas Department of Transportation and the City of
San Antonio developed a system to monitor
and control traffic.

Utah Developed an integrated office application
designed to collect information about the
Governor's professional contacts.

Vermont Agency of Human Services developed a
multimedia kiosk to improve public access to
government services including health,
education and other social services.

Virginia Developed a firearms transaction program to
electronically access criminal history records
and "wanted" databases. Provides an almost
instantaneous approval or disapproval
decision for firearm purchases.

Virginia Developed a distance learning system that
uses an integrated system of video,
computer and audio signals to deliver
baccalaureate degree programs in
partnership with community colleges.

Virginia Department of Education's School Nutrition
Program Division developed an electronic
system for submitting reimbursement

Washington Developed public video telecommunications
system to improve communications between
state agencies, elected officials, municipal
governments, public schools, higher
education institutions and citizens.

West Virginia Participating in a national prototype
education initiative that incorporates
technology in the classroom. Provides
enhanced learning opportunities and access
to a large array of databases.

Wisconsin Using a geographic data system and a GIS to
integrate data and decision making between
local and state government.

Wyoming Implementing a smart card program for EBT.
Will also be able to share immunization data
and facilitate client transfers using a portable
health database.

Source: "State Technology Inventory" - National Governors' Association, July 1994.