base for promoting this type of effort as well.

Jim Madigan

Public Health Spec. III

Division of Environmental Protection

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Partners for Pittsburgh?

I read your article in the July 1996 issue of Government Technology and want to know a lot more about the Midnight Hackers project. I've already called the folks at Midnight Shakespeare, and they gave me a little more info. They also referred me to Joel Robinson at the city of San Francisco, with whom I'll also follow up.

We would like to adapt this type of project to Pittsburgh. I think we have many of the same types of elements that could make it work here. The city of Pittsburgh government is a major investor in technology projects with connections to community and neighborhood groups. You may want to take a look at our local Hill Community Access Network (HillCAN) project for more info, a large consortium effort that's paying off handsomely.

Can you direct me to the business principals in the Midnight Hackers effort? I'd like to talk with them about how they got involved, and find out if they have any suggestions for how we should make overtures to the Pittsburgh area technology business community. I realize that our being "government" may be provocative sometimes, and would also appreciate any advice you or the partners in the Midnight Hackers effort might have for softening the chilling impact (real or imagined) that we have occasionally on non-public sector audiences.

Dave Farley

Grants and Development Officer

Office of the Mayor Pittsburgh, Pa.

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Crossing the Divide

Just to let you know that I enjoyed your article in Government Technology magazine ["Crossing the Great Divide," by Rita Kidd, July]. It was well done, and thought- provoking. However, now that you have framed the issue ... the answers are??

P.K. Agarwal

CIO, California Franchise Tax Board

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Defining the Customer

I just read your article in Government Technology ["Reengineering Must Define the Customer" by Rita Kidd, June] on defining the customer in government agencies and couldn't agree more. It is one of those terms that is generally felt to be either already understood or irrelevant. For many, "customer" is defined as "people who ask us to do things," therefore whatever we do is automatically "customer-oriented." It is often used to defend the status quo. I hope you don't mind if I pass the article around and refer to it in our discussions here.

Grady McNett

Application Programmer/Analyst IV

Utah State Tax Commission

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