and cause lasting pain for patients.

7. Electronic Health Records: Can Microsoft and Google Help?

As Congress and doctors dither on electronic health records, industry heavyweights unveil another - more personal - option.

8. Beyond CRM and 311: Strategies for Improving Government Services

Four myths keep government from delivering a better customer experience.

9. Universities Use Second Life to Teach Complex Concepts

The virtual world gains traction among Texas academics.

10. Wireless Sensors May Help Governments Monitor Aging Infrastructure

Minneapolis bridge collapse spurs monitoring innovations.



Chad Vander Veen  | 

Chad Vander Veen is the former editor of FutureStructure.