individual contributors have to have a way to get to the system, so it does rely on a stable and substantial network within the infrastructure. But I think the bigger the city, the more bang for the buck."

Other jurisdictions have taken notice. Orlando, which has a population of about 190,000, and Las Vegas, which is similar in size to Denver with about 500,000 residents, have expressed interest in the content-management software.

What these other cities would receive is a system that gives employees "an opportunity to think in new ways about delivering services seamlessly, across many traditional boundaries," Hansen noted, adding that customer satisfaction with the site has increased by 400 percent in 18 months.

While Denver officials continue to make the site better, they hope they havent yet reached their peak. In the meantime, however, West and Hansen no longer feel that they have that daunting rocky mountain to climb.