he sees as a continuing problem in American politics.

"We talk a lot about what new laws we should pass," noted Fairbanks, "yet we do almost nothing to evaluate after the fact to see how it is implemented and what impact it had. We have almost no discussion of what it has done for the public."

Perhaps someday, with good performance measurements in use, the truly great programs will get the recognition and funding they need.

*

--------------------------------------------------------------------------------

Sample ICMA Performance Measurements

Libraries

Cost per capita

Full-time equivalent staff per capita

Total costs per library user

Circulation per capita

Program attendance per capita

Reference transaction per capita

Total registered borrowers as a percentage of population served

Survey on usage and satisfaction

Parks and Recreation

Cost per capita

Total earned revenue per capita

Full-time equivalent staff per capita

Total maintenance cost

Percentage of citizens indicating they have used a park or jurisdiction-sponsored recreation program within the past 12 months

Percentage of citizens who rate parks and recreation facilities as satisfactory

Purchasing

Total amount recovered from sale of surplus property during last fiscal year

Total purchase dollar per full-time equivalent purchasing employee

Average number of days of receipt of purchase requisition from user dept. to date purchase order issued for purchases under the informal bid amount (e.g. purchases not requiring formal or advertised bid)

Average number of days from receipt of purchase requisition from user dept. to date purchase order issued for purchases exceeding formal bid amount

Recent protests filed that were sustained

Percent of vendors rating the procurement process as fair and equitable

Percent of customers rating their purchasing experiences as "good" or "excellent" (rather than "fair" or "poor")

Human Resources

Percent of employees reporting satisfaction with human resources services

Percent of management reporting satisfaction with human resources services

Percent of other customers reporting satisfaction with human resources services, by department

Employee turnover rate

Number of grievances per 100 full-time equivalent

Percent of grievances resolved before passing from management control

Average number of calendar days to complete an external competitive recruitment and selection process

Average number of calendar days to complete an internal competitive recruitment and selection process

Sick leave utilization rate

Are personnel services significantly decentralized?

Ratio of employees in human resources dept./sec./div. to total work force of jurisdiction

Police Services/Deterrence Patrol

Number of police calls per patrol officer

Calls handled by means other than dispatched

Total calls to 911 police

Percent of commissioned personnel dedicated to patrol services (actual)

Average patrol time utilization per officer

Response time to emergency calls

Number of crimes per 1000 population

UCR Part 1 crime rate

Property crime rate

Juvenile arrest rate

Dept. cost per dispatched call

Dept. cost times percent of time spent on reactive calls

David Aden  | 
David Aden DAden@webworldtech.com is a writer from Washington, D.C.