too long

Though in terms of mindset, they often are well-positioned to play a key role in reengineering

GT: In the Reengineering Revolution, you wrote - and I'm paraphrasing - that technology's role in reengineering is to enable new process designs, not create new mechanisms for performing old ones. Can you expand on that concept? Hammer: Without the creative use of technology, there is no reengineering

Reengineering uses technology as the lever, a tool to break the old ways of working and to allow you to work in new ways. The appreciation of what technology can do is central to the reengineering endeavor. It has to be a stimulator of people's thoughts. You have to have a situation where people are trying to be creative and ask questions like what could EDI do to help us? What could an expert system help us with here? And use that to recognize that there might different ways of doing the work based on the potential of the technology

GT: How can reengineering leaders identify when and how to use technology which is beneficial? Hammer: Look at technology and try to identify the rules that a new technology breaks and identify how that rule breaking can help you in that process

GT: Can you expand on that? Hammer: For example: EDI. The rule that it breaks is that organizations have boundaries. Who you are doesn't matter because anybody has access to the information. That allows anybody to do the work with the information, and not just the organization that originated it. You start a very profitable line thinking about opportunities like this