|
Videos
August 31, 1995 By Brian Miller
Though in terms of mindset, they often are well-positioned to play a key role in reengineering
GT: In the Reengineering Revolution, you wrote - and I'm paraphrasing - that technology's role in reengineering is to enable new process designs, not create new mechanisms for performing old ones. Can you expand on that concept? Hammer: Without the creative use of technology, there is no reengineering
Reengineering uses technology as the lever, a tool to break the old ways of working and to allow you to work in new ways. The appreciation of what technology can do is central to the reengineering endeavor. It has to be a stimulator of people's thoughts. You have to have a situation where people are trying to be creative and ask questions like what could EDI do to help us? What could an expert system help us with here? And use that to recognize that there might different ways of doing the work based on the potential of the technology
GT: How can reengineering leaders identify when and how to use technology which is beneficial? Hammer: Look at technology and try to identify the rules that a new technology breaks and identify how that rule breaking can help you in that process
GT: Can you expand on that? Hammer: For example: EDI. The rule that it breaks is that organizations have boundaries. Who you are doesn't matter because anybody has access to the information. That allows anybody to do the work with the information, and not just the organization that originated it. You start a very profitable line thinking about opportunities like this
You may use or reference this story with attribution and a link to
http://www.govtech.com/magazines/gt/Dr-Michael-Hammer---Public-Sector.html
Collaborative Justice: Transforming Criminal Justice Services Through Unified Collaboration
Cloud-Based Services Accelerate Public Sector Adoption of Video Collaboration
Daily Govtech News In Your Inbox
Subscribe to Government Technology
Subscribe | View Digital Issue