telephone exchange within one year.

2. Make affordable, high-speed Internet access available to every citizen of North Carolina within three years.

3. Establish two pilot Telework Centers in either Tier 1 or Tier 2 counties within the next 18 months.

4. Achieve significant increases in ownership of computers, related Web devices and Internet subscriptions throughout North Carolina.

5. Provide through the Internet accurate, current and complete information to citizens on the availability of present telecommunication and Internet services with periodic updates on the future deployment of new telecommunications and Internet services.

6. Promote the development of e-government Internet applications to make citizen interactions with government agencies and services easier and more convenient and facilitate the delivery of more comprehensive programs, including training, education and health care.

7. Employ "open technology approaches" to encourage all potential providers to participate in the implementation of high-speed Internet access with no technology bias.


1. Develop organizational structures, action plans and performance measures for achieving the goals, including a system for periodic progress and accountability reporting to participants and governing oversight bodies.

2. Explore and quantify the basis for incentives for private investments in high-cost areas that would otherwise not be served under the current agreement.

3. Develop and maintain a North Carolina Telecommunications and Internet Access Web site under the direction of the Office for Information Technology Services, with the initial development and implementation funded by the service providers. Subsequent maintenance and updates will be provided by the ITS. This Web site will provide accurate, current and comprehensive information to citizens on the availability of present telecommunication and Internet services with periodic updates on the future deployment of new telecommunications and Internet services.

4. Create and supervise seven regional Internet deployment teams to implement Internet-connectivity goals within regions of the state.

5. Seek funding from public and private sources to develop programs to encourage the acquisition of personal computers and Internet-related devices and access to the Internet for low-income individuals.

6. Promote Telework Centers in economically distressed counties where residents could go to conduct business over high-speed Internet connections at affordable rates. Telework Centers would also provide training and technical advice for e-commerce.

7. Develop, with the assistance of the North Carolina Progress Board, metrics and measurements to determine the success of any particular Internet access goal or objective.



Implementing an E-Government Vision Rick Webb, former CIO of North Carolina, rose to success by embracing the collaborative process. It was his business approach that set the foundation for the implementation of the states e-government vision. And he did it with a light hand.

"Instead of fighting alligators, we were draining the swamp," he said. What resulted -- after collaborating with private industry, other state agencies and key legislators -- was an IT system that leads most other states in policy development and implementation. This was accomplished with active support from Gov. Hunt, legislative approval and a CIO post that carried responsibility for more than 400 employees. "I grew a lot personally by having that kind of responsibility," he admitted.

Webb is particularly proud of the states passage of SB 222, legislation that defined and enabled North Carolinas e-government effort. The bill, which Webb crafted, offered more partnerships with e-government companies, cost savings for North Carolina and a host of online systems for NC @ Your Service, the states portal. But there is still a long way to go. "This is not a sprint race," said Webb. "This is a journey; a long-term commitment to doing it right."

Webb is glad to relinquish the intensity and long hours of his CIO post. "I dont see this as an ending, but a beginning," he said. "I have so many more career goals that I want to achieve."

Webbs recent move to the private sector as director of e-government for PricewaterhouseCoopers came at the peak of his success. But he performs best when faced with a new challenge. "Ive always been more of a hunter than a farmer," he said. "And, Id like to share parts of the North Carolina experience with other states and governments around the world."