Cities Aim to Slash 311 Costs Without Affecting Services Budget belt-tightening has put the cost of 311 calls under a microscope. And while few cities would contemplate pulling the plug on these popular systems, many are looking for ways to rein in expenses. Riverside, Calif., Program Helps Close City’s Digital Divide (VIDEO) How this Southern California city’s efforts to close the digital divide and attract employers landed it among the world’s technology elite. Products New Products From XtremeMac, Plustek, CTL, Satechi iPad case, surveillance system, rugged tablet, stereo speaker for smartphones and tablets. Gov2020 4 Ideas for Coping With Fewer Resources What to do when more work and fewer people doesn’t add up. Signal:Noise 7 Ideas for Next-Generation Strategic IT Planning More than half of states are improving their strategic plans, while others need to make their goals clearer. Point of View Real LIfe Meets Virtual Life (Opinion) Physical and virtual activities are closely intertwined for many citizens, so government is taking up more social media. Innovation Arkansas Cuts Time from Procurement Process Arkansas’ online procurement system cuts paper usage by 117,000 pages a year, and reduces processing time from three months to less than six weeks. Case Study Georgia Debunks E-Procurement Myths An electronic purchasing system may seem like an ideal way for states to save money, but beware of the roadblocks. Four Questions California CIO Carlos Ramos Discusses IT Consolidation Governor proposes shifting California Technology Agency into a consolidated administrative agency.