June 2012

Joseph Morrisroe, executive director of NYC 311, works with a staff member in the city's call center

Cities Aim to Slash 311 Costs Without Affecting Services

Budget belt-tightening has put the cost of 311 calls under a microscope. And while few cities would contemplate pulling the plug on these popular systems, many are looking for ways to rein in expenses.

Riverside, Calif., Program Helps Close City’s Digital Divide (VIDEO)

How this Southern California city’s efforts to close the digital divide and attract employers landed it among the world’s technology elite.


4 Ideas for Coping With Fewer Resources

What to do when more work and fewer people doesn’t add up.

Four Questions

California CIO Carlos Ramos Discusses IT Consolidation

Governor proposes shifting California Technology Agency into a consolidated administrative agency.


Arkansas Cuts Time from Procurement Process

Arkansas’ online procurement system cuts paper usage by 117,000 pages a year, and reduces processing time from three months to less than six weeks.


New Products From XtremeMac, Plustek, CTL, Satechi

iPad case, surveillance system, rugged tablet, stereo speaker for smartphones and tablets.

Point of View

Real LIfe Meets Virtual Life (Opinion)

Physical and virtual activities are closely intertwined for many citizens, so government is taking up more social media.


7 Ideas for Next-Generation Strategic IT Planning

More than half of states are improving their strategic plans, while others need to make their goals clearer.

Case Study

Georgia Debunks E-Procurement Myths

An electronic purchasing system may seem like an ideal way for states to save money, but beware of the roadblocks.