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Budget belt-tightening has put the cost of 311 calls under a microscope. And while few cities would contemplate pulling the plug on these popular systems, many are looking for ways to rein in expenses.
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Physical and virtual activities are closely intertwined for many citizens, so government is taking up more social media.
How this Southern California city’s efforts to close the digital divide and attract employers landed it among the world’s technology elite.
Arkansas’ online procurement system cuts paper usage by 117,000 pages a year, and reduces processing time from three months to less than six weeks.
Governor proposes shifting California Technology Agency into a consolidated administrative agency.
More than half of states are improving their strategic plans, while others need to make their goals clearer.
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