led the nation in this effort and really brought voting into the 21st century."

More big plans for Georgia lie ahead. Under Cox's direction, a new state archives facility opens in April 2003 in Clayton County.

She would also like to move toward a system allowing citizens to vote anywhere in the state. "You don't have to go to your neighborhood precinct if we could get our voter list on a computer in all voting places, then you could set up voting election places at a mall, for example," she said. "We mark that you voted at the mall, so you can't vote somewhere else because the system is networked. This would be an easy transition because the machines we have can already do it."

-- Jessica Jones, Managing Editor

Dan Gwadosky

Secretary of State

Maine

Although he holds a bachelor's degree in management and a doctorate, Maine Secretary of State Dan Gwadosky is back in school for a master's degree in technology.

"I felt I needed it," he said. "I needed my knowledge base to be in a place where I could be most beneficial to understand the systems I was talking about changing all the time, and encouraging other agencies to do as well."

To enhance customer service and satisfaction, Gwadosky seeks to increase technology use in all areas of his department. He also contributes personally by being a user. "I constantly use our Web sites; I use the state's Web site," he said. "I try to spend a lot of time with my own employees encouraging them to do the same -- to be reviewing, to be mindful of the things we could be enhancing on our own Web sites."

One enhancement is a rapid renewal system that allows motor vehicle registration online, which Gwadosky said is one of the first intergovernmental e-commerce applications in the nation where citizens can interact with two levels of government.

The program initially was piloted in 10 towns, but 28 towns are currently on various levels of testing. "We're going to spend some time attempting to drive some adoption rates up," Gwadosky said. "We want to get additional municipalities on board for that particular service."

Municipalities now trust the Department of the Secretary of State to collect both excise taxes and registration fees, and Gwadosky said they are looking for similar applications for the department to handle. "Property tax collections is something they've inquired of us," he said. "At the same time, some more simple applications like online dog license renewals are something we've been looking at on the municipal level."

The Department of the Secretary of State currently has 12 online transactional services, and Gwadosky said his office continues to look for new applications that will be meaningful to citizens. "We try to find simpler ways to move stuff online," he said. "What I've tried to do personally is encourage our own employees to think like a consumer and think like a citizen."

-- Jessica Jones, Managing Editor

Larry Singer

Former Chief Information Officer

Georgia

Larry Singer's career has had a unique trajectory. He was a senior manager at Computer Associates International and Texas Instruments, attended Harvard's Kennedy School of Government and was the school's first private-sector member to graduate as a Senior Executive Fellow.

Singer launched Public Interest Breakthroughs, a nonprofit firm that assists states in using IT to help disadvantaged families. In 2000, he became Georgia's first CIO, serving as policy budget adviser to the executive and legislative branches on technology-related issues, as well as overseeing development of IT policy, strategic planning and state technology procurement.

Singer's devotion to enhancing public services through technology generated