State and local governments are trying to prove that the customer comes first with the help of a technology called CRM.
Reports from the IT horizon
In the Trenches
Making A Titanic Transition
Arkansas is in the midst of an ambitious project to move from isolated information silos to one integrated, statewide ERP system.
Fiber Tightens Community Ties
A new fiber-optic network in Oakland County, Mich., will give municipalities better access to data the county maintains and will make it easier for local agencies to help one another.
Modern Day Deputizing
Wayne County, Mich., turns to the private sector for help in fighting Internet crime.
South Carolina developed an innovative way to catch tax evaders.
Revitalizing The Roadways
States are on a drive to clear their roads, and electronic toll collection systems are helping them get there.