Customer Satisfaction State and local governments are trying to prove that the customer comes first with the help of a technology called CRM. Mapping A Broader Appeal Technology helps expand horizons for a group of Hispanic girls in Carson City, Nev. South Rising Kentuckys bold tech reforms pick up speed. South Rising Kentuckys bold tech reforms pick up speed. South Rising Kentuckys bold tech reforms pick up speed. Product News Product News A grab bag of gadgets and gizmos. Spectrum Spectrum Reports from the IT horizon gov and all that In Praise of <i>Probouleusis</i> In Praise of <i>Probouleusis</i> In the Trenches Making A Titanic Transition Arkansas is in the midst of an ambitious project to move from isolated information silos to one integrated, statewide ERP system. CIO Profile CIO Profile Colorados Bob Feingold Access Fiber Tightens Community Ties A new fiber-optic network in Oakland County, Mich., will give municipalities better access to data the county maintains and will make it easier for local agencies to help one another. Justice Modern Day Deputizing Wayne County, Mich., turns to the private sector for help in fighting Internet crime. Snapshot National Technology Snapshot A 50-state roundup of information technology news and events. E-Commerce Pursuing Revenue South Carolina developed an innovative way to catch tax evaders. Revitalizing The Roadways States are on a drive to clear their roads, and electronic toll collection systems are helping them get there. Local Government Big Deals, Small Worries Orange County, Calif., proves outsourcing doesnt have to be difficult.