March 2001
Customer Satisfaction
State and local governments are trying to prove that the customer comes first with the help of a technology called CRM.
Mapping A Broader Appeal
Technology helps expand horizons for a group of Hispanic girls in Carson City, Nev.From Chads to Chips
Although technology offers solutions to the turmoil in Florida during last years presidential election, it might not be the final answer.South Rising
Kentuckys bold tech reforms pick up speed.Justice
Modern Day Deputizing
Wayne County, Mich., turns to the private sector for help in fighting Internet crime.Local Government
Big Deals, Small Worries
Orange County, Calif., proves outsourcing doesnt have to be difficult.E-Commerce
Pursuing Revenue
South Carolina developed an innovative way to catch tax evaders.Revitalizing The Roadways
States are on a drive to clear their roads, and electronic toll collection systems are helping them get there.Access
Fiber Tightens Community Ties
A new fiber-optic network in Oakland County, Mich., will give municipalities better access to data the county maintains and will make it easier for local agencies to help one another.In the Trenches
Making A Titanic Transition
Arkansas is in the midst of an ambitious project to move from isolated information silos to one integrated, statewide ERP system.
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