March 2001

Customer Satisfaction

State and local governments are trying to prove that the customer comes first with the help of a technology called CRM.

Mapping A Broader Appeal

Technology helps expand horizons for a group of Hispanic girls in Carson City, Nev.

From Chads to Chips

Although technology offers solutions to the turmoil in Florida during last years presidential election, it might not be the final answer.

South Rising

Kentuckys bold tech reforms pick up speed.


Modern Day Deputizing

Wayne County, Mich., turns to the private sector for help in fighting Internet crime.

Local Government

Big Deals, Small Worries

Orange County, Calif., proves outsourcing doesnt have to be difficult.


National Technology Snapshot

A 50-state roundup of information technology news and events.

Point of View

Point of View

Youre Only As Good As Your Last Gig

CIO Profile

CIO Profile

Colorados Bob Feingold


Pursuing Revenue

South Carolina developed an innovative way to catch tax evaders.

Revitalizing The Roadways

States are on a drive to clear their roads, and electronic toll collection systems are helping them get there.


Fiber Tightens Community Ties

A new fiber-optic network in Oakland County, Mich., will give municipalities better access to data the county maintains and will make it easier for local agencies to help one another.

gov and all that

In Praise of <i>Probouleusis</i>

In Praise of <i>Probouleusis</i>

In the Trenches

Making A Titanic Transition

Arkansas is in the midst of an ambitious project to move from isolated information silos to one integrated, statewide ERP system.

Product News

Product News

A grab bag of gadgets and gizmos.



Reports from the IT horizon