PAST ISSUES / September 2010

Ohio Shared Services

Ohio Shared Services Uses Enterprise System to Consolidate State Financial Services

Ohio works to process multiple departments and vendors' financial documents and customer service calls.

State and County Health and Human Services Agencies Use Technology to Break Down Silos and to Better Serve Citizens

From cross-department data sharing to software analytics to services integration, state and local agencies are making connections and using IT to improve the delivery of vital citizen services.

Web 2.0

Edmonton, Alberta, Replicating City in Second Life

Edmonton CIO Chris Moore prepares to launch a virtual replica of the city for collaboration and training, to encourage tourism and economic development.

Products

New Products from Panasonic, ProClip, Rugged Notebooks

IP network telephone, iPad vehicle mounts, notebook computer.

Point of View

Digital Counties Survey Shows Governments Getting More Practical (Opinion)

Recession makes counties take innovative steps.

Digital Counties

Economy Forces County IT Departments to Embrace Practicality

Trends among winners of the 2010 Center for Digital Government's Digital Counties Survey applicants show emphasis on practicality.

Shared Services

Fort Collins, Colo., Pays School District to Manage E-Mail Services

In an unusual example of shared services, Fort Collins, Colo., will pay the Poudre School District to maintain and upgrade e-mail used by more than 1,800 city employees.

Justice and Public Safety

North Carolina Murders Spur Creation of a Tracking Dashboard Used by Probation Officers

Problems with North Carolina's probation system prompts the state to create a dashboard to address issues.

NamUs Database Provides National Information Clearinghouse for Missing Persons' Cases and Unidentified Decedents

National database seeks to link missing persons cases to unidentified decedents - solving cold cases and providing closure to loved ones.

Four Questions

CIO Mark Bengel Discusses Tennessee's Consolidation Efforts

Mark Bengel talks about state's performance management and virtualization.