A cornerstone of this countrys child- support enforcement program is the use of computer technology to ensure that parents provide financial support to their children. In fact, the federal government saw technology as so crucial to the programs success that it mandated statewide collection, disbursement and case-management systems in every state and territory.
This mandate, originally set in 1988, began to make its mark after 1997 when eight states were fined by the U.S. Department of Health and Human Services (HHS) for not having statewide systems ready. Michigan missed the deadline for a number of reasons, but most notably because several counties already had their own systems in place. The 1996 welfare reform law requires states to operate a single system for collection and disbursement of child-support payments. With 10 counties, including two of the states largest, remaining separate from the states system, Michigan was fined $38 million this year by HHS. Next years fines could reach $50 million if the situation doesnt change.
So, like a parent disciplining uncooperative children, Gov. John Engler said enough is enough. In his State of the State address this year, the governor expressed his dismay with the situation: "I am frustrated and, quite frankly, fed up that our child-support enforcement system has failed to serve so many children. Because a handful of counties have not participated in a federally mandated, statewide child-support system, Michigan will suffer a $38 million federal penalty."
Then he drew a line in the sand. "If any county fails to participate in the state system, I will work with the Legislature and the chief justice to terminate that countys responsibility for child-support enforcement." And for good measure, Engler warned that any additional fines incurred by the state because of local foot dragging would be paid by the counties.
Kicking and Screaming
One by one, Michigans 10 rebellious counties have thrown in the towel and agreed to convert their computerized child-support systems over to the state. The latest was Oakland County, located near Detroit. With a population of more than 1 million and more than 75,000 child-support cases, Oakland County has one of the largest support programs in the state.
Oakland Countys multimillion-dollar mainframe system has been continuously improved over its 20-year existence. As recently as last year, the county spent more than $1 million on upgrades, with more investment planned for 2001 until the governor announced his ultimatum. It is used by more than 250 county workers and interfaces with 20 other county databases, including the county court, law enforcement, management and budget, probation and the prosecutors office. In addition, the countys system is integrated with an imaging subsystem that manages more than 10 million document images and an interactive voice response (IVR) system that allows clients to check on the status of payments and schedule court appearances, among other activities.
"We believe we have a superior system to the one the state is dictating we use," said Robert Daddow, assistant deputy county executive of special programs. "Our number-one concern is service to the clients. The states concern is about penalties, not about which system works best."
Daddow and Phil Bertolini, Oakland Countys director of information technology, cite a litany of costly trade-offs the county will have to make in order to convert its system into one that is part of Michigans $200 million state system. At the top of the list is the lack of support for the imaging system, which will be useless once the county switches systems and is no longer able to index images with its child-support cases. The countys highly popular IVR system will be replaced by what Daddow calls nothing more than an answering system.
Oakland County is also worried about the time it will take the state to convert the countys system and the cost. Daddow points out that Michigan has been working on a statewide child-