E-Mail Management Strategies
Public-sector organizations need full-blown policies for managing business content in e-mail.
Managing Identities Online: Assuring Good Identities
Managing identities online has become increasingly complex, cumbersome and costly. Now there's a way out of the mess.
Beyond CRM and 311: Strategies for Improving Government Services
Four myths that keep government from delivering a better customer experience.
New Wired Majority
A portfolio approach to electronic government project selection and deployment.
Data Warehouse and Business Intelligence Project Gets Major Performance Measurement
One federal agency CIO plans to study IT performance the way baseball general managers scrutinize hits and errors.