March 14, 2013 -
Toronto responds to about 1 million calls per year at its 311 call centers, and is now using speech analytics to enhance call center operations.
March 14, 2013 -
Technology is enabling citizens to be engaged as never before in designing policies and providing the services their communities need.
March 14, 2013 -
Following a rash of crime in one of the city's parks, officials implement a network of wirelessly controlled streetlamps that police can use to catch criminals.
March 14, 2013 -
The California Senate Rules Committee unanimously voted to confirm Hughes' appointment, and the confirmation will advance to the Senate floor for final approval by majority vote.
March 13, 2013 -
A Yahoo News chat with a White House official explains how online petitions are helping citizens engage the Obama administration on issues they care about.
March 13, 2013 -
Erin Devoto's appointment as the city's new CTO means she can move forward with updating aging data centers, leasing excess fiber bandwidth, and enhancing open data and mobile application efforts.
March 13, 2013 -
Microsoft CTO Stuart McKee predicts that mobile devices — despite presenting unique challenges — will enable new levels of productivity.
March 12, 2013 -
Law enforcement agencies at the state, local and federal levels use social media to gather evidence, solicit crime tips, and identify people and locations, among other things.
March 12, 2013 -
The state's IT initiative promises to cut the cost of running IT in state government, and boost service levels by modernizing equipment and housing it in a state-of-the-art facility.
March 12, 2013 -
Director of National Intelligence James R. Clapper Jr. warns Senate committee that a large-scale cyberattack could cause major service disruption in the next two years.
March 12, 2013 -
If the average consumer starts to expect more video and communication online personally, will that expectation transfer to the workplace?
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