The public sector tend to be late adopters of technology, and this is the case with mobile technology. However, there are several reasons why nonprofits and public-sector organizations need to adopt a mobile strategy.
1. Adoption of Mobile: The main reason that a mobile strategy should be adopted is that the population has already adopted mobile. In the few short years since the debut of the iPhone, the smartphone has had unprecedented adoption. There are lots of studies and statistics to prove this point. My favorite stat is that there are more mobile devices than there are people in the world.
2. Mobile searches exceed desktop searches. Recently Google reported that there are more searches done from mobile devices than from desktop computers.
3. Google has changed its algorithm to favor mobile-friendly websites. In 2015, Google changed its algorithm so that a search done on a mobile device will favor a mobile-friendly website. So based on points No. 2 and No. 3, organizations that have a mobile-friendly website will have an advantage over those that don’t.
4. Mobile is the only means of Internet access for some. In a recent study, mobile was the only means of access to the Internet for 23 percent of families below the poverty level. So for organizations that deal with providing social services, a significant part of the population they serve can only access the Internet via a mobile device.
5. Websites designed for desktops are difficult to navigate from a smartphone. A good example is the California WIC website. This website is hard enough to navigate on a desktop computer. However, if you are in the WIC program, you are typically below the poverty level and there’s a good chance that your only connection you have to the Internet is through a mobile device. Try navigating the WIC website with your smartphone and realize that for some, this is their only option.
In developing a mobile strategy, there are three elements to consider:
If you manage a public-sector organization, I hope this post gives you some food for thought on why you need to adopt a mobile strategy.
This article was originally published on TechWire.