Government Technology
Government Technology: State & Local Government News Articles

Electronic Tax Filing: Is SaaS the Platform of the Future?

Bookmark and Share
Comment

Apr 9, 2008, By Paul W. Taylor

With April 15 looming, taxpayers are anxiously calculating their returns. Some defer to full-service accountants and preparers; others take the self-service approach.

Old-schoolers opt for forms, calculators and the trusty No. 2 HB pencil - while the digitally inclined choose between shrink-wrapped software packages and online services.

With at least half of all states facing budget shortfalls, government officials are anxiously watching this tax-filing season. The Center on Budget and Policy Priorities reports that the first 20 states to release estimates have a combined fiscal 2009shortfall of $34 billion.

In response, some states are seeking novel sources of revenue. New York is considering a page from the 1998 tobacco settlement by securitizing lottery proceeds - purchasing loans from lenders, grouping the loans and issuing bonds on the groups. New Jersey is looking at bonds to cover growing public debts, as well as increasing fees and privatizing toll roads and bridges. California Gov.

Arnold Schwarzenegger suggested a 10 percent across-the-board cut to offset the state's $14.5 billion deficit. Even fiscally healthy states are expected to avoid budget problems only until 2010. In the current political climate, raising taxes remains less palatable than cutting programs - but there's heightened interest in collecting more of what's already owed, which brings us back to this filing season.

Taxes are as certain as death and controversial enough to spark historic revolutions and contemporary revolts. They are the fuel of government operations, and their filing is among the most contentious and competitive spaces in public-sector IT - pitting tax agencies, consumer tax software companies and the wider integrator-led technology industry against one another.

A word of disclosure here: I have friends in each of the competing camps and have done work for most of them, so to paraphrase the country lawyer, "I have clients on both sides of the issue and I stand with my clients."

That said, here are where the lines are drawn. Tax authorities in states such as California and Arkansas offer direct online tax filing and payment services, built in concert with integrators and their partners that are steeped in the design-build-operate business model. That has left the tax software industry on the outside looking in, despite its migration from shrink-wrapped shiny discs to online services.

Tax software companies - Intuit chief among them - have long worried about displacement by government-provided direct filing services. In 2003, the software companies' answer was to create the Free File Alliance, a public-private partnership between the IRS, about 20 private tax software companies and 20 states where the Alliance provides free filing to 70 percent of U.S. taxpayers based on income. Reflecting Free File's philanthropic origins, members have extended gratis e-filing to more than 15 million poor and underserved taxpayers.

Today some in Washington, D.C., are trying to move the goal posts away from the 1998 goal set by Congress to have 80 percent of all tax returns filed electronically by 2007.

The new goal is to "provide universal access to individual taxpayers filing their tax returns directly through the IRS Web site." That would effectively end the Alliance.

But it would be a mistake to count tax software players out, particularly as government comes to terms with software as a service (SaaS) and the industry adopts new business models. Consider Intuit's purchase of an online banking service last year. In a New York Times interview, former Intuit CEO Stephen Bennett described the purpose behind the acquisition in SaaS-like terms, "Our vision is our online software-as-a-service suite that integrates all the data flow that makes it one place ... to do online banking, bill payment and customer management." Importantly the service is sold to (and co-branded or privately branded with) banks and other financial institutions, not end-users. It may put this kind of transactional service at the heart of an end-to-end solution, a place where shrink-wrapped products could never have gone. Banking today, tax filing tomorrow?

After five seasons of experimentation, with a requisite amount of elbow throwing and trash talking in legislatures and other arenas, a SaaS-like platform may level the tax-filing playing field for titans and expansion teams alike. Game on.


Editor's Note: This story appeared in Paul W. Taylor's signal:noise column as Tax Truce Through Platform Parity? in the print edition of Government Technology, April 2008.

 

KW

Latest Government Technology News


Industry Solutions for Government

Read real world deployments of technology in government from our sponsors.

View All Industry Solutions

Related Products and Services

Marketplace


Get Public CIO's Bi-Weekly Newsletter
This section
brought to you by:

CA RC Q1 2010 Resource Center

Take our Identity
Lifecycle Management (ILM) Survey

Can your organization keep pace with its growing demands while enforcing security controls?

Mainframe

White Paper: The Mainframe Opportunity IT Strategies For Achieving Breakthrough Value

Forrester conducted interviews with CIOs/CTOs of mainframe users in the US and Europe to better understand their strategies in the use of the mainframe.

Strategy Paper: CA's Mainframe 2.0 Strategy Roadmap

Fully capitalize on the potential value offered by the mainframe as the availability of mainframe professionals becomes increasingly constrained.

MF 2.0 Product Brochure

Mainframe 2.0 is CA’s new and far-reaching initiative that is changing the way the mainframe is managed forever.


Cybersecurity

IDC White Paper - Identity Lifecycle Management: Bringing Together Security, Identity and Compliance

Read this to learn about the technology and best practices needed to manage your identities throughout their lifecycle.

I Am Who I Say I Am

This paper discusses the drivers, responses and challenges associated with information security in Government.

Simplify and Secure: Managing User Identities Throughout their Lifecycles

Find solutions that simplify, automate and secure the activities for creating and modifying user identities and roles throughout the organization.

Virtualization / Cloud Computing

White Paper: Integrated Infrastructure and Performance Management for Virtualized Environments

Government agencies use virtualized environments to decrease costs, consolidate data centers and reduce environmental impacts.

CA Virtualization Management

CA Virtualization Management solutions provide integrated end-to-end management, automation and security which drive better outcomes.

Working Together to Maximize Business Value of Your IT Investments

VMware and CA have responded to your requirements by forging a solid partnership focused on your enterprise's needs.

Project and Portfolio Management

A Life Cycle Approach to Grants Management

Using project management at every stage of grant administration can maximize funds now and for the future.

A Platform for the New Transparency: Meeting the Challenge of ARRA Grants Management in State and Local Government

The sheer size of ARRA and new grant opportunities has had a tremendous impact on the workload of grants management staff. But the size of the program is only part of the story.

Success Stories: IT Governance: Making the Difference in Cities, Counties and States

Decision-makers need to align IT projects with organizational goals.  See how three agencies achieved this.

Government Jobs

Browse hundreds of public sector career opportunities in GovTech's new jobs section. Popular job searches: government IT, public safety, GIS, transportation, CIO, security, health