June 19, 2008 By Jeanne G. Harris
Head: The use of business analytics in government can vastly improve the delivery and performance of public services. However, with the prevalence of dirty data, inaccurate information, and security concerns, it takes more than just abundant data to achieve analytics excellence. Accenture's Institute for High Performance Business notes four fundamentals required to become an analytical exemplar:
CIOs must embed an analytical approach into the entire organization by deploying easy-to-use tools for employees. Staff must be (or work to become) data savvy, which means that agency managers will need to hire, train, and reward employees for analytical skills.
Increasingly, innovative public CIOs are turning to analytics to improve the delivery and performance of public services. Sophisticated analytics are rapidly finding applications in areas such as tax revenue collection, postal services, fraud detection, public safety, and health and human services.
You may use or reference this story with attribution and a link to