Jackson has played an active role in legislative activities during the Gilmore, Warner and Kaine administrations, most notably authoring the final report on "Advancing Affordable, High-bandwidth Electronic Networks in Rural Virginia" as directed by House Joint Resolution 163 (2002), drafting Executive Order 35 establishing the Office of Telework Promotion and Broadband Assistance in 2006, and collaborating with members of the General Assembly and the Kaine administration to ensure adoption of HB1329/SB206, which requires access to state owned telecommunication towers by qualified wireless broadband service providers in un-served areas of the commonwealth.
Jackson holds a Bachelor of Science degree in business management from Christopher Newport University, where she graduated cum laude, and a Master of Business Administration degree from the College of William and Mary Graduate School of Business.