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Next-Generation Government

GT - PCIO Special Report - 2014 Q1 DOWNLOAD NOW

This Special Report from the Center for Digital Government and Public CIO is designed to help government leaders learn how to use innovative next-generation technologies to re-imagine government to better engage and connect with constituents. Through successful real-life examples and advice from experts, this report helps you learn how to utilize social media, apps, self-service Web, citizen relationship management, crowdsourcing and more to increase efficiency, lower costs and, above all, provide a better experience for citizens.

 

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Boosting Governments’ Social Media Presence
Find out how Hollywood, Fla., has not only significantly grown its social media presence, but achieved it in a way that simplifies future public records requests.
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Improving Emergency Response with Digital Communications
Saginaw County, Mich., increases interoperability, communication and collaboration with a digital voice and data network, as well as modern computer-aided dispatch.
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Is Your IT Team Plagued with Password Recovery Requests?
Robust security measures are critical in government at all levels – but passwords and the support required by IT to manage passwords can drain productivity. Read on to see how the city of Houston overcame this challenge and is on track to recapture the time of three IT employees that was once spent on password recovery tasks.
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Should Government Invest in Better Recruitment Strategies?
Government agencies already have staff shortages, and now Baby Boomer retirement is in full swing. This infographic highlights some important workforce statistics and how public sector agencies are faring.
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5 Questions to Ask When Creating Your Open Data Policy
Forward-thinking public sector organizations realize that they're custodians of an enormously valuable resource: the data they collect through every-day operations. Here's the five key questions to consider when crafting an open data policy.
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Financial Transparency for Smarter Government and Citizens
Financial transparency demonstrates serious commitment to open government. In order for open data programs to have significant impact, the smartest governments publish raw data and provide their citizens with visual illustrations. Here’s how to get started.
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How Managed Print Services Makes Room for Innovation
Inefficient processes and unnecessary costs are bogging down government agencies. Find out how managed print services does more than reduce paper.
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Enterprise Mobile Applications Improve Reach of HHS Agencies
By providing enterprise mobile solutions, Diona is helping transform HHS by enabling access to relevant information and services anytime, anywhere.
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Technology-Enabled Information Sharing Improves Criminal Justice in Orange County
Process improvements and a secure exchange portal allow police officers and court system to electronically process probably cause declarations.
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Social Media in the Government Contact Center
You have to be where the conversation is happening. For citizen interactions, treating the new digital and social channels with the same finesse and efficiency as traditional channels is now not just ‘nice to have’ – it’s essential.
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