Public CIO December 2007

FastGov

Behind Corporate Christmas Cards

By Paul W. Taylor

They may not mean what you think they mean.

Feature

Muni Wi-Fi Projects Struggle with Technology and Economic Challenges

By Chandler Harris

Municipal wireless rollouts from Philadelphia to San Francisco face unrealistic demands and business models.

 

E-Mail Management Strategies

By Merrill Douglas

Public-sector organizations need full-blown policies for managing business content in e-mail.

Managing Identities Online: Assuring Good Identities

By Vijay Takanti

Managing identities online has become increasingly complex, cumbersome and costly. Now there's a way out of the mess.

Beyond CRM and 311: Strategies for Improving Government Services

By William D. Eggers and Tiffany Dovey

Four myths that keep government from delivering a better customer experience.

 

New Wired Majority

By George K. Beard A portfolio approach to electronic government project selection and deployment.

Data Warehouse and Business Intelligence Project Gets Major Performance Measurement

By David Raths

One federal agency CIO plans to study IT performance the way baseball general managers scrutinize hits and errors.

CIO Sightings

What's a Girl to Do?

By Liza Lowery Massey

The four myths of being a female in a male-dominated profession.

CIO Sightings

By Tod Newcombe, Editor

The Futurist

The Fire Next Time

By Larry J. Singer Don't get burned by the latest "open" trends.

Security Adviser

Sharing With ISAC

By Dan Lohrmann

The road to better information security, ironically, passes through better information sharing.

Book Review

Digital Era Governance: IT Corporations, the State, and E-Government

By Tod Newcombe, Editor

Introduction

Wireless Redux

By Tod Newcombe, Editor

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