Public CIO April 2008

Aligning IT and Business Is Priority for Public CIOs

By David Raths

New strategies synchronize technology and agency missions.

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Feature

SOA Reduces Risk and Cost in Shared Services Projects: By Merrill Douglas
Service-oriented architecture offers low-risk, low-cost building blocks for creating shared services in government.
China and U.S. Collaborate on Digital Government Research: By Theresa A. Pardo
China taps American knowledge to build a system for public CIOs, digital government.
How to Improve Customer Satisfaction with IT: By Bill Bott
Here are some strategies for creating real satisfaction when it comes to helping customers.
E-Waste is a Growing Problem for CIOs: By George K. Beard
Recycling efforts rely on states, localities and manufacturers due to federal government inaction.
IT Governance is Crucial to Success of CIOs: By Liza Lowery Massey
Effective governance reduces turf battles and promotes cooperation.

Case Study

Climate Change: What's the CIO's Role in Green Government?: By Paul W. Taylor
CIOs ponder the integration of sustainability into public-sector IT.
VoIP Cuts Telecom Costs for California Insurance Department: By Chandler Harris
Pilot VoIP project tests feasibility for deployment at other California state agencies.
Bridging the Information Gap: Tacoma, Wash., uses Autodesk for improved data sharing and efficiency - and provides more information for the public.

CIO Sightings

Brenda Orth Named Pennsylvania CIO: By Tod Newcombe
P.K. Agarwal to lead NECCC; Sacramento County CIO retires.

Security Adviser

Disaster Recovery Plans: Four Steps Toward Improvement: By Dan Lohrmann
Build technology recovery into broader emergency response efforts.

Book Review

Book Reviews: Leadership, Change Management for CIOs: By Tod Newcombe
The Powers to Lead, by Joseph S. Nye Jr., and It Starts with One, by J. Stewart Black and Hal B. Gregersen -- Qualities of effective leaders and road maps for successful change.

FastGov

Another Chief at the Table: By Paul W. Taylor
Peggy Feldmann, Virginia's new chief application officer, charts new waters.

Introduction

Green IT: Government's Silent Spring: By Tod Newcombe

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