Govtech.com

New York City's IT Epicenter

by / March 3, 2015

New York City’s Department of Information Technology and Telecommunications Operations Center in Brooklyn is always open, housing an average of 90 support employees at any one time from several technical teams: the Citywide Service Desk, Windows Operations, Network Support, Mainframe Operations, Messaging Support, Data Center Operations, Unix Operations and NYCWiN (New York City Wireless Network) Operations.

Open since 2013, the facility has the people and tools to tackle a variety of tech issues affecting infrastructure, applications, network, voice and data functions. The operations center can also serve as a disaster recovery site for the city’s 311 call center, featuring connectivity and back-up technology in the event the primary 311 center must relocate due to an emergency.