Much loss of productivity results not from using information technology for fun by failing to use all of its potential. Whether it's an office suite program such a word processor or spreadsheet or an Internet service such as e-mail or the Web, often people don't take full advantage of it because they don't know how. Make sure that all those who need it, including top management, receive enough training to be efficient at the keyboard.
Technology, including information technology, is just a tool, as the word suggests. It's how we use it that matters most. Despite their ever-increasing sophistication, PCs ultimately are just dumb machines, adding and subtracting zeros and ones, so it falls to us to be smart in managing them.
Reid Goldsborough is a syndicated columnist and author of the book Straight Talk About the Information Superhighway. He can be reached at firstname.lastname@example.org or http://www.netaxs.com/~reidgold/column.