February 19, 2007 By Jessica Jones
In addition to keeping resource lists updated, Epp noted that maintaining current phone lists for critical personnel is also essential. The division overcame that obstacle, but made a note to correct it.
The state Division of Emergency Management has put a lot of personnel through Incident Command System and National Incident Management System training in the last few years, both of which emphasize a rigid chain of command. But Epp said circumstances sometimes demand a break from protocol. For instance, he recommends that emergency personnel be proactive in contacting their superiors if it seems they've been overlooked
"Ask them if they've forgotten, because sometimes they did," he said. "There's hesitancy on people's parts sometimes to take the initiative to communicate because they've been taught a protocol that says you shouldn't gum up the channels with unnecessary communication. But if you're the guy who should be called because of something, and it's obvious to you that they need to and they haven't called, get on the phone."
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