IT staff in the Western and Southwestern United States were the most stressed groups, with 80 percent in those groups calling work stressful, while the Northeast was the least stressed region, with 67 percent reporting a stressful job.
Survey respondents were also given an opportunity to provide written answers to what specifically was making them feel stressed at work. A few responses included:
- "I asked a user to open Windows – they took it literally"
- “Having to repair and replace damaged machines because users keep hitting them"
- "A user jacked up his car and used his company laptop as a wheel support. It did not work"
- "User complained there was a ghost in her PC when IT staff remote connected to it to resolve an issue"
- And for the third year in a row, the most common complaint was some variation of this: “User complained they could not print/computer was not working, but failed to notice that the printer/computer in question wasn't even switched on.”