Answer: for a human-sounding digital assistant
From Siri to Alexa, digital assistants are becoming commonplace, and now government agencies are deploying AI technology for autonomous customer services. And according to a recent Accenture survey, which set out to determine what people want their digital assistant to sound like, 94 percent would prefer a human-sounding digital assistant to a robotic one.
Out of the 500 residents Accenture asked in the D.C. Metro Area, most millennials said they favor a younger voice, and baby boomers are more inclined to choose a voice with a casual tone over a young voice. What's more, 81 percent of female respondents would rather use a digital assistant with a female voice, while only half of male respondents preferred a female voice.