EPPICard users have also reported receiving an e-mail message offering payments to those who complete an online survey. At the end of the survey, users are asked for their EPPICard account information so that funds can be credited to the account. By providing the requested information, users put their financial information at risk. EPPICard providers indicate they are not affiliated with survey Web sites and do not solicit personal information via e-mail or text messages.
Texas debit card users should be vigilant and avoid this new twist on old e-mail scheme. Parents should never open unsolicited e-mails or click on Web links that appear in an unsolicited e-mail. Doing so could activate hidden viruses or other malicious software or direct users to a decoy Web site that allows identity thieves to collect the information they need to empty the users' bank accounts and ruin their credit.
Texas debit card users who have questions about their account should call the program's toll-free hotline at (866) 729-6159. Customer service representatives are available 24 hours a day, seven days a week. Parents who receive fraudulent e-mails regarding account information or survey requests should notify the Internet Complaint Center by filing an online complaint.